Services
Kest Advisory helps organizations transform customer insight into stronger experiences, clearer strategy, and measurable business results.
Partner With UsSolution Types
Voice of Customer
We engage employees to build sustainable, memorable experiences based on employee and customer intelligence. We ensure that your people feel valued and motivated to provide value for your customers. Customer experiences are delivered by people, for people. Even digital experiences.
Intentional AI
We source AI technologies that support both customer and employee needs. Deploy the simplest, most user-friendly technologies for your employees and for your customers. Design for experience, build efficiently, evolve continually. Deploy AI safely and successfully to enhance human performance.
Customer Journeys
We realign your processes to support customer journeys. Ensure that your core processes lead to viable, marketable products and services that meet a fundamental customer need for a viable market segment. We build an operating plan to deliver results.
Contact Center
We assess your contact center using our proprietary 20/360 Audit. From Accessibility to ZenDesk, we build a 360 degree view of your support experiences, recommend enhancements to your support delivery. Ensure that your tech stack, measurement system, outsource partners, and customer interfaces enhance your brand value with an aligned, intentional Service Design Blueprint.
Process Engineering Experience Solutions
Ensure that your core processes lead to viable, marketable products and services that meet a fundamental customer need for a viable market segment. Six Sigma, Lean, CAP, 5i, CJM.
User Experience Solutions
Deploy the simplest, most user-friendly technologies for your employees and for your customers. Design for experience, build efficiently, evolve continually. Deploy AI safely and successfully to enhance human performance and customer delight.
Human Experience Delivery Solutions
Ensure that your people feel valued and provide value for your customers. Customer experiences are delivered by people, for people. Even digital experiences. Process, technology, and strategy only support what your people create. Re-envision your organizational structures, team roles and responsibilities, customer policies, and performance management systems as tools to support customer-centricity.
Results We Deliver
Customer Value
- Increase Ease of Use, NPS, CSAT, Activation Rate. Decrease Effort, ART
- Ensuring that your customers receive the full value of your products and services through experience engineering, reduced friction, stronger value propositions.
Business Value
- Increase Retention, Renewal, Forgiveness, Share of Wallet, NRR, Growth
- Delivering clear, actionable customer intelligence refining ‘must-have, nice-to-have, and do-without’ offerings for your customers
Strategic Alignment
- Increase OKR and KPI Attainment, eNPS, Strategic ROI, Decision Speed
- Building an operating plan to deliver the products and services your customers want, eliminating background noise and complexity.
Execution
- Decrease IFIR, Cycle Time, Time to Value, Budget Variance, Cost to Serve
- Transforming your business toward profitable, focused value propositions with measurement systems, AI and human processes, and a tech portfolio to meet your customers’ needs with confidence.
From Insight To Impact
Kest Advisory helps leaders translate what they learn about their customers into practical initiatives that strengthen strategy, align teams, and improve performance.